DGBA: Personnel-Management Relations: Employee Complaints/Grievances

This policy governs the process by which district employees can formally raise workplace grievances with district administration.

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These are unofficial tracked changes based on board meeting records and may contain errors. Consult official CISD records for the authoritative text. This is an independent constituent resource, not affiliated with or endorsed by Conroe ISD.

Local Changes (1)

2025-10-21adopted · Meeting notes

This update to Conroe ISD's DGBA (Local) policy replaces the term "complaint" with "grievance" throughout, extends and restructures filing deadlines at Level One, removes references to "hearing officer" and "legal office" in favor of named administrators, and adds several new provisions including Recusal, Grievance Record, Remand, Decisions Made on the Merits, Report to TEA, Availability of Policy, and Appeal to Commissioner sections.

Added

  • grievance (replacing 'complaint' throughout the entire policy, including all headings and body text)
  • Other Complaint Grievance Process (section heading update)
  • Whistleblower Grievances (section heading update)
  • Complaints Grievances Against Supervisors (section heading update)
  • Complaint Grievance And Appeal Forms (section heading update)
  • Consolidating Grievances (section heading update)
  • Complaint Grievance And Appeal Forms (section heading update)
  • Recusal: A District employee or Board member involved in reviewing a grievance must recuse himself or herself from the review process if that employee or Board member is the subject of the grievance. If a Board member files a grievance, he or she shall be prohibited from voting on matters related to that grievance. If the designated administrator at any level of the review process is required to recuse himself or herself, the grievance shall be subject to a higher level of review.
  • Grievance Record: At each level of the grievance review process, a record shall be created and retained by the District. This record shall include: 1. Documents submitted by the person who filed the grievance or determined relevant by school district personnel; and 2. A written record of the decision, including an explanation of the basis for the decision and an indication of each document that supports the decision. The person who filed the grievance may supplement the record with additional documents or add additional claims.
  • Remand: At any time, a grievance may be remanded to a lower level of review to develop a record, including when a grievance is pending before the Board of Trustees.
  • Decisions Made on the Merits: At each level in the grievance review process, the District shall issue a decision on the merits of the concern raised in the grievance, notwithstanding procedural errors or the type of relief requested.
  • Level One filing deadline changed to: Within 60 calendar days of the date the employee first knew or had reason to know of the facts giving rise to the grievance, or the later of: A. 90 calendar days of the date the employee first knew or had reason to know of the facts giving rise to the grievance if the employee engaged in informal attempts to resolve the grievance, or B. 30 calendar days from the date on which the District provided information to the grievant regarding how to file the grievance
  • Level One item 2: With the principal's or principal's designee's office at the school campus at which the student attends or at which the facts giving rise to the grievance occurred, or, for a grievance that arises from a subject matter unrelated to a campus, with an administrator at the District's central office.
  • In most circumstances, employees on a school campus shall file Level One grievances with the campus principal; other District employees shall file Level One grievances with their immediate supervisor.
  • If the only administrator who has authority to remedy the alleged problem is the Superintendent or designee or the grievance arises from subject matter unrelated to a specific campus, the grievance may begin at Level Two following the procedure, including deadlines, for filing the grievance form at Level One.
  • the principal, designee, or other appropriate administrator (replacing 'hearing officer' in Level One investigation and conference scheduling language)
  • The written response shall set forth the basis of the decision, any relief or redress to be provided and information regarding filing an appeal, including the timeline for filing such appeal under this policy and under Texas Education Code § 7.057, as applicable. (added to Level One written response requirement)
  • Level One written response deadline changed to 20 calendar days following the conference
  • The designated Level Two administrator shall be the Superintendent or the Superintendent's designee at the District's central office.
  • Level Two appeal notice deadline changed to 20 calendar days
  • Level Two written response requirement: The written response shall set forth the basis of the decision, any relief or redress to be provided and information regarding filing an appeal, including the timeline for filing such appeal under this policy and under Texas Education Code § 7.057, as applicable.
  • Superintendent or designee (replacing 'Level Two hearing officer' throughout Level Two provisions)
  • appropriate administrator (replacing references to 'legal office' and 'hearing officer and the legal office' in Level Two forwarding provisions)
  • Level Three appeal notice deadline changed to 20 calendar days
  • The Board may delegate the authority to hear and decide a grievance to a committee of at least three members composed only of members of the Board. For purposes of an appeal to the Commissioner of Education under Texas Education Code § 7.057, a decision by this committee constitutes a decision of the Board.
  • Superintendent or designee (replacing 'legal office' in Level Three notification and record-forwarding provisions)
  • The Board or its committee must hold a meeting to discuss the grievance not later than the 60th day after the date on which the previous decision on the grievance was made.
  • The Board shall make and give notice of its decision not later than the 30th day after the date on which the Board or its committee considers the grievance.
  • The employee may request that the hearing or meeting at which the meeting will be discussed be open or closed, unless otherwise required by law. If the employee does not make this request, the Board shall determine whether the grievance will be presented in open or closed meeting in accordance with the Texas Open Meetings Act and other applicable law.
  • Report to TEA: The District shall annually submit to TEA a report on grievances filed in the District during the preceding year. For each grievance included on the report, the District shall include the resolution of the grievance and any corrective action taken.
  • Availability of Policy: The following shall be made available in a prominent location on the District's website and included in the Student Handbook: This policy; The grievance and appeal forms referenced in this policy; The method by which a grievance may be filed electronically.
  • Appeal To Commissioner: Except as may be provided to the contrary by state or federal law or other District policies, Level Three decisions by the Board may be appealed to the Commissioner of Education.
  • administration (replacing 'Board of Trustees' in Level Three evidence notice provision)
  • Superintendent or designee (replacing 'administration' in Level Three evidence notice provision)
  • description notice of the nature of the evidence or other information the Board intends to rely on at least five days before the hearing (replacing 'three' days)
  • Level Three document restriction notice period changed to five days (from three)

Removed

  • In this policy, the terms "complaint" and "grievance" shall have the same meaning. (deleted opening Complaints definition section)
  • complaint (replaced by 'grievance' throughout entire policy)
  • Complaints (section heading)
  • Whistleblower Complaints (section heading)
  • Complaints Grievances Against Supervisors — 'Complaints' heading portion
  • Complaint And Appeal Forms — 'Complaint' heading portion
  • Consolidating Complaints — 'Complaints' heading portion
  • Within 15 calendar days of the date the employee first knew, or with reasonable diligence should have known, of the decision or action or had reason to know of the facts giving rise to the complaint or grievance; and (former Level One deadline language)
  • District's legal office (replaced by 'appropriate administrator' in Level One filing location)
  • hearing officer (replaced by 'principal, designee, or other appropriate administrator' throughout Level One)
  • receipt of the written complaint (replaced by 'the date the grievance was initially filed' in Level One conference scheduling)
  • Absent extenuating circumstances, t (deleted from Level One response provision)
  • ten (days) (replaced by '20 calendar days' for Level One written response deadline)
  • District's legal office (replaced by form filed with the District's website-designated individual in Level Two appeal notice)
  • ten (days) (replaced by '20 calendar days' for Level Two appeal notice deadline)
  • Level Two hearing officer (replaced by 'Superintendent or designee' throughout Level Two provisions)
  • hearing officer and the legal office (replaced by 'administrator' in Level Two forwarding provision)
  • legal office (replaced by 'Superintendent or designee' in Level Three notification provisions)
  • ten (days) (replaced by '20 calendar days' for Level Three appeal notice deadline)
  • at any time up to and including the next regularly scheduled Board meeting (removed from Board decision timing language)
  • If the Board does not make a decision regarding the complaint by the end of the next regularly scheduled meeting, the lack of a response by the Board upholds the administrative decision at Level Two. (deleted)
  • After the Level One conference, no new documents may be submitted by the employee unless the employee did not know the documents existed before the Level One conference. (deleted from Complaint/Grievance and Appeal Forms section)
  • three (days notice period for Level Three evidence, replaced by 'five')

Legal Compliance Summary

AI-generated assessment. Verify citations independently before relying on this analysis.

Legal Compliance Details Mixed

AI-generated assessment. Verify citations independently before relying on this analysis.

Terminology Change from 'Complaint' to 'Grievance' Throughout Policy Required by Law
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: None. Statute uses 'grievance' throughout; district aligned terminology accordingly.
First-Level Review by Campus Principal or Designee; Central Office Administrator for Non-Campus Grievances Required by Law
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: Policy adds: 'In most circumstances, employees on a school campus shall file Level One grievances with the campus principal; other District employees shall file Level One grievances with their immediate supervisor.' Also adds provision allowing certain grievances to begin at Level Two if only the Superintendent or designee has authority to remedy the problem.
Superintendent or Superintendent's Designee as Level Two Reviewer Required by Law
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: Policy specifies 'The designated Level Two administrator shall be the Superintendent or the Superintendent's designee at the District's central office.' — consistent with statute.
Board of Trustees as Level Three Reviewer Required by Law
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: Policy adds delegation to committee of at least three Board members (see separate element).
Recusal Requirement — Person Reviewing Grievance is Subject of Grievance Required by Law
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: None.
Higher Level of Review When Recusal Required Required by Law
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: None.
Board Member Filing Grievance Prohibited from Voting on Related Matters Required by Law
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: None.
Grievance Record — Creation and Retention Mixed
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: Statute requires creation and retention of record including documents submitted by grievant or determined relevant. Policy adds: 'A written record of the decision, including an explanation of the basis for the decision and an indication of each document that supports the decision. The person who filed the grievance may supplement the record with additional documents or add additional claims.' — these additional requirements are locally chosen.
Remand to Lower Level of Review Required by Law
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: None. Though the statute analysis categorizes this under 'permissions,' the quoted text is phrased as a mandatory policy element ('allow for a remand') that the policy must include, making it required. Policy language mirrors statute.
Decision on Merits Notwithstanding Procedural Errors or Type of Relief Requested Required by Law
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: None.
Misdirected Grievance — Redirection to Correct Administrator and Filing Date Preservation Required by Law
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: None.
Open or Closed Hearing at Request of Person Who Filed Grievance Required by Law
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: Policy adds a default rule when no request is made: 'If the employee does not make this request, the Board shall determine whether the grievance will be presented in open or closed meeting in accordance with the Texas Open Meetings Act and other applicable law.' This default rule is locally chosen.
Employee Reporting Grievance Against Supervisor to a Different Supervisor Required by Law
Statutory basis: TEC § 11.171
Verified via: verbatim statute text
Local additions: None identified in the change summary beyond implementing the statutory requirement.
Employee Permitted to Make Audio Recording of Grievance Meeting or Proceeding Required by Law
Statutory basis: TEC § 11.171
Verified via: verbatim statute text
Local additions: None identified in the change summary.
Grievance Filing and Appeal Timelines Generally Required by Law
Statutory basis: TEC § 26A.002 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: Statute requires timelines exist but does not prescribe specific day counts. All specific deadlines (60/90/30-day Level One filing window; 20-day appeal notice deadlines; 20-day response deadlines) are locally chosen numbers within the statutory framework.
Level One Filing Deadline — 60-Day Base / 90-Day if Informal Resolution Attempted / 30-Day from District-Provided Filing Information Locally Discretionary
Statutory basis: TEC § 26A.002 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: Statute requires timelines exist but specifies no day counts. The 60-day base, 90-day extension for informal resolution, and 30-day extension from district-provided information are all locally chosen. Prior policy had a 15-calendar-day deadline.
Level One Written Response Deadline — 20 Calendar Days Following Conference Locally Discretionary
Statutory basis: TEC § 26A.002 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: 20-day deadline is a local choice; previously 10 days.
Level Two Appeal Notice Deadline — 20 Calendar Days Locally Discretionary
Statutory basis: TEC § 26A.002 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: 20-day deadline is a local choice; previously 10 days.
Level Three Appeal Notice Deadline — 20 Calendar Days Locally Discretionary
Statutory basis: TEC § 26A.002 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: 20-day deadline is a local choice; previously 10 days.
Board/Committee Must Hold Meeting Within 60 Days of Previous Decision Locally Discretionary
Verified via: verbatim statute text — no matching provision found in statute analysis
Local additions: Policy adds: 'The Board or its committee must hold a meeting to discuss the grievance not later than the 60th day after the date on which the previous decision on the grievance was made.' No statute in the analysis requires or authorizes this specific deadline.
Board Decision Timeline — 30 Days After Board or Committee Considers Grievance Locally Discretionary
Verified via: verbatim statute text — no matching provision found in statute analysis
Local additions: Policy adds: 'The Board shall make and give notice of its decision not later than the 30th day after the date on which the Board or its committee considers the grievance.' No statute in the analysis mandates this specific deadline.
Public Availability of Policy on District Website in Prominent Location Required by Law
Statutory basis: TEC § 26A.003 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: None.
Inclusion of Grievance Policy in Student Handbook Required by Law
Statutory basis: TEC § 26A.003 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: None.
Standardized Grievance and Appeal Forms Made Publicly Available Required by Law
Statutory basis: TEC § 26A.003 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: None.
Method for Filing Grievance Electronically Made Publicly Available Required by Law
Statutory basis: TEC § 26A.003 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text
Local additions: None.
Annual Report to TEA on Grievances Locally Discretionary
Verified via: verbatim statute text — TEC § 26A.004 in the statute analysis addresses superintendent appearance before SBOE when commissioner finds against a district five or more times; it does not contain a verbatim requirement for the district to adopt a policy mandating annual TEA reporting
Local additions: Policy adds: 'The District shall annually submit to TEA a report on grievances filed in the District during the preceding year. For each grievance included on the report, the District shall include the resolution of the grievance and any corrective action taken.' No statute in the provided analysis contains a verbatim requirement for a district policy element mandating this annual submission; classified as locally discretionary per the grounding rule.
Board Committee Delegation — Authority to Hear and Decide Grievance Locally Discretionary
Verified via: verbatim statute text — statute requires Board of Trustees as a level of review but does not mention or authorize delegation to a committee
Local additions: Policy adds: 'The Board may delegate the authority to hear and decide a grievance to a committee of at least three members composed only of members of the Board. For purposes of an appeal to the Commissioner of Education under Texas Education Code § 7.057, a decision by this committee constitutes a decision of the Board.' This is a local procedural choice not grounded in the statute analysis.
Level One and Level Two Written Response — Must Set Forth Basis, Relief, and Appeal Information Including TEC § 7.057 Mixed
Statutory basis: TEC § 26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025) (decision on merits); TEC § 7.057 (appeal to Commissioner reference)
Verified via: verbatim statute text
Local additions: Statute requires a decision on the merits; it does not specify that the written response must set forth the basis, relief to be provided, and appeal timeline information including TEC § 7.057. These content requirements for the written response are locally chosen additions.
Five-Day Advance Notice of Board Evidence (Increased from Three Days) Required by Law
Statutory basis: TEC §26A.001 as enacted by S.B. 12 (89th Leg., R.S., 2025)
Verified via: verbatim statute text — confirmed by TEA official guidance post-SB 12 (tea.texas.gov/raising-concerns-with-your-school) and Leon Alcala law firm analysis of enrolled S.B. 12; enrolled bill text not directly accessible
Local additions: COMPLIANCE GAP IN ADOPTED POLICY TEXT: S.B. 12 requires at least five 'business days' notice. The adopted policy text says 'five days' without the 'business' qualifier. This is a material deviation — calendar days and business days are different standards. The policy should be corrected before final adoption to specify 'five business days' to match the statutory requirement.
Appeal to Commissioner of Education (TEC § 7.057 Reference) Permitted by Law
Statutory basis: TEC § 7.057
Verified via: verbatim statute text — statute analysis contains no verbatim quotes for TEC § 7.057
Local additions: Policy adds: 'Except as may be provided to the contrary by state or federal law or other District policies, Level Three decisions by the Board may be appealed to the Commissioner of Education.' While TEC § 7.057 provides for Commissioner appeal as a matter of law, the statute analysis contains no verbatim text grounding this element; the district's choice to reference it expressly in the local policy is locally discretionary as a policy element, though the underlying right exists in law.
Deletion of Provision That Unanswered Board Grievance Upholds Level Two Decision Locally Discretionary
Verified via: verbatim statute text — no provision in statute analysis addresses consequences of Board inaction
Local additions: District removed: 'If the Board does not make a decision regarding the complaint by the end of the next regularly scheduled meeting, the lack of a response by the Board upholds the administrative decision at Level Two.' This removal is a local procedural choice.
Deletion of Post-Level-One-Conference Document Restriction Locally Discretionary
Verified via: verbatim statute text — no provision in statute analysis addresses post-conference document submission restrictions
Local additions: District removed: 'After the Level One conference, no new documents may be submitted by the employee unless the employee did not know the documents existed before the Level One conference.' This deletion is a local procedural choice consistent with the statutory requirement for record supplementation.